Introduction
At Go Adapters, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds.
Contact Information
- Business Name: Go Adapters
- Email: [email protected]
- Address: Phatthanakan 53, Prawet, Bangkok, Thailand
- Date of Last Update: 27 July 2024
1. Return Eligibility
1.1. Conditions: To be eligible for a return, your item must be:
– Unused and in the same condition that you received it.
– In the original packaging with all accessories and documentation included.
– Returned within 30 days of the purchase date.
1.2. Non-returnable Items: The following items are not eligible for return:
– Items marked as final sale.
– Gift cards.
– Downloadable software products
– Items that have been used or damaged by the customer.
2. Initiating a Return
2.1. Contact Us: To initiate a return, please contact our customer support team at [email protected]. Provide your order number, the reason for the return, and any supporting documentation or photos.
2.2. Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Return Process
3.1. Packaging: Ensure the item is securely packaged to prevent damage during transit. Include the original receipt or proof of purchase, and write the RMA number on the outside of the package.
3.2. Shipping: You are responsible for the shipping costs of returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
3.3. Return Address: Ship the item to the following address:
– Phatthanakan 53, Prawet, Bangkok, Thailand
4. Refunds
4.1. Inspection and Approval: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
4.2. Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
4.3. Partial Refunds: In certain situations, only partial refunds may be granted:
– Items with obvious signs of use.
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
– Any item returned more than 30 days after delivery.
5. Exchanges
5.1. Defective or Damaged Items: If you received a defective or damaged item, please contact us at [email protected] within 7 days of receipt. We will arrange for a replacement or refund as necessary.
5.2. Exchange Process: For exchanges, follow the same process as returns. Once we receive and inspect your item, we will send out the replacement product.
6. Fees and Costs
6.1. Shipping Costs: Shipping costs for returning items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6.2. Restocking Fee: We do not charge a restocking fee for returned items.
7. Customer Support
If you have any questions or need further assistance with your return or refund, please contact our customer support team at [email protected]. We are here to help and ensure a smooth and satisfactory resolution.
Thank you for shopping at goadapters.com. We appreciate your business and strive to provide high-quality products and excellent customer service.